6 months ago nearly everything that was prime eligible, shown as 'in stock' and was sold and sent by Amazon themselves (ie not a seller on amazon) came the next day.
In the last month I've placed half a dozen orders and not one has come the next day. One came after 2 days. Another two items came in 3 days and the other 3 are still outstanding after 5 and 7 days. All in stock and sold by amazon with prime.
Spoke to someone in Ireland who just gave me a load of waffle and no answers. Well I say spoke to.. the line was like a bad skype call with a lot of voice turned into warbles so i was guessing what was said a lot of the time. Even had them call me back because it was so bad but result was the same.
before the call i emailed a complaint. Got a reply in Indian english. they ignored my general complaint and focused on one missed delivery. Here's a laughable extract from the reply..
To assist you with this, I've contacted the carrier personally to make sure why the item is not delivered to you yet.
Further they have updated me that they are facing issue with the delivery vehicle and their delivery vehicle is not starting. Due to which they had to push the vehicle and take it to a garage.
I would like to inform you that, I have added delivery instructions to the carrier & added your phone number too in case of address issue and informed them to deliver your parcel on highest priority.
I assure, you will receive the parcel at the earliest.
Ahh. I feel better now. rant over.