Been trying to register online for the free V6 TV box upgrade. Keep getting this:
Oops! Something went wrong.
Sorry about this - a hiccup on our end means we can't process your order online right now. If you're still interested in a free upgrade to our Virgin TV V6 box, just give us a call on 0800 052 6493.
Had 'mixed' sucess with their helpline before but finally decided to bite the bullet. After LOTS of option selecting and then being told to phone a different number here's how the call went after I finally got to speak to a human being:
Virgin: How can I help you?
Me: I'd like to get my free V6 upgrade
Virgin: There will be a charge of £20
Me: But it's free...
Virgin: Where did you see this?
Me: On your website!
Virgin: I'm sorry sir, the free offer expired at the end of December
Me: Thank you, goodbye.
That's an hour of my life I'm never getting back.