I may have mentioned before the difficulties of ordering on line in France. The business community here and the public have not embraced on line ordering quite as vigorously as in other parts of Europe. Partly due to the public reluctance to ditch the cheque book (yes really), partly due to increased transport costs (motorway tolls, larger rural population) and partly because customer service here still seems to be a dirty wood, or words.
By accident I sent an email to Velux UK instead of Velux FR. I am looking for a roller blind listed in the UK, Netherlands, Italy and Germany but not on the FR website.
Contrast the differing replies I received from both. I know this is an automated response and I do not think I need translate the French in order to demonstrate which company fills me with most confidence.