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Why does my iPad keep logging me out of WH2

Please list any and all bugs, feature requests etc in here and we can pick them up from one place. Only one bug/request per thread please, and make the title relevant so they are easy to pick out.

Why does my iPad keep logging me out of WH2

Postby Andyp » 13 Jun 2020, 07:29

This is not a Forum software issue, I am sure.

nearly every time I login to WH2 on the iPad and reply to a thread as soon as I hit submit I am taken back to the login page. It can take me 3 or 4 attempts to get a reply sent. This is not a timeout issue nor do I have a problem on the iMac.
Software on the iPAd is up-to-date, caches, history etc have been cleared and iPad rebooted.

Any ideas what the cause could be.
cheers

Andy
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Re: Why does my iPad keep logging me out of WH2

Postby Woodster » 13 Jun 2020, 10:34

If it’s not the website software and not your iPad then perhaps it’s something to do with your internet provider. I only get this problem myself on one particular forum that insists on running ancient software. Even so, I can go weeks sometimes before it logs me out, very perverse.

Might it be worth going through a VPN to see it that helps?
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Re: Why does my iPad keep logging me out of WH2

Postby Andyp » 13 Jun 2020, 11:16

But if the iPad and the iMac are running of the same ISP, Router, Wifi etc and the iMac does not have the problem. It has to be iPad specific but I cannot find out what.
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Re: Why does my iPad keep logging me out of WH2

Postby TrimTheKing » 13 Jun 2020, 11:58

I’ve never looked at how but can you clear TWH2 related cache items from the iPad then try again.

Worth a look. Don’t need to clear all cache, just any cookies/certificates etc that mention TWH2.
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Re: Why does my iPad keep logging me out of WH2

Postby 9fingers » 13 Jun 2020, 11:59

Andyp wrote:But if the iPad and the iMac are running of the same ISP, Router, Wifi etc and the iMac does not have the problem. It has to be iPad specific but I cannot find out what.


On my elderly iphone, safari has a private option - not sure what it is meant to do but I did try it once and that lead to a sign-in password retention problem.

I will try and get a screen shot and add it ( on PC at the moment)

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Re: Why does my iPad keep logging me out of WH2

Postby Andyp » 13 Jun 2020, 12:37

TrimTheKing wrote:I’ve never looked at how but can you clear TWH2 related cache items from the iPad then try again.

Worth a look. Don’t need to clear all cache, just any cookies/certificates etc that mention TWH2.


As far as I can see there is no way of removing individual cache items. I have no problem in clearing the whole cache anyway and it doesn’t seem to help.
cheers

Andy
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Re: Why does my iPad keep logging me out of WH2

Postby Andyp » 13 Jun 2020, 12:41

Im not in private mode Bob. Private just prevents any browsing history from being saved.

I just got logged out trying to send this.
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Andy
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Re: Why does my iPad keep logging me out of WH2

Postby Robert » 13 Jun 2020, 13:36

Can you try a different browser?

If it is still a problem then it is likely network related. If all good its a browser problem.
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Re: Why does my iPad keep logging me out of WH2

Postby Woodster » 13 Jun 2020, 23:50

Try going to:

Settings > Safari > Advanced > Website Data. Then scroll down until you find WH2, swipe left then touch Delete.

Reboot iPad, log into the website and see if that works?

Just out of interest who is your ISP if you don’t mind me asking.
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Re: Why does my iPad keep logging me out of WH2

Postby Andyp » 14 Jun 2020, 07:08

Woodster wrote:Try going to:

Settings > Safari > Advanced > Website Data. Then scroll down until you find WH2, swipe left then touch Delete.

Reboot iPad, log into the website and see if that works?

Just out of interest who is your ISP if you don’t mind me asking.


Done that thanks. I’m in France the ISP is a company called Free.
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Re: Why does my iPad keep logging me out of WH2

Postby Andyp » 13 Sep 2020, 09:48

This is still happening took about a dozen tries to reply to a post earlier. problems persists on ipad and imac, on firefox and safari.
Will try via a VPN later
cheers

Andy
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Re: Why does my iPad keep logging me out of WH2

Postby Andyp » 13 Sep 2020, 11:29

Just did a large post with uploaded images (raised bed) on the Ipad with safari and this time using theVPN. No log outs!
cheers

Andy
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