It is currently 28 Mar 2024, 13:51
TrimTheKing wrote:No way that damage happened in the box.
Andyp wrote:I agree but it is worth the hassle?
Phil wrote:Andyp wrote:I agree but it is worth the hassle?
Yes, it is the principle of the matter.
Robert wrote:Just as a contrast in customer service..
....
Tusses wrote:doesn't DSR say the seller has to pay return post if the item is damaged ?
Get them to replace it ?
stu wrote:Did you really complain about a dented paint can????
RogerS wrote:stu wrote:Did you really complain about a dented paint can????
The photo doesn't actually show just how bad it is. There is nothing to stop the tin gradually collapsing a bit more every time you knock the lid back on. It is special end grain paint and so you're not going to use it up that quickly. Lots of repeat opening and closing. At nearly £50 a tin if you're happy to run the risk of not being able to close the lid properly and with a half tin left then you've got more money then me to throw away.
Besides, as Phil has said, it's the principle as much as anything else but if you don't mind being lied to by a supplier then that is a shame.
stu wrote:Just for fun, whats your end game here Rog? When do you say, yep I'm satisfied?
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RogerS wrote:stu wrote:Just for fun, whats your end game here Rog? When do you say, yep I'm satisfied?
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As you think it's such a joke, my ideal would be for you to buy me a new tin. How's that sound ?
timothyedoran wrote:I would ask for a fiver and buy an empty tin from Brewers.RogerS wrote:stu wrote:Just for fun, whats your end game here Rog? When do you say, yep I'm satisfied?
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As you think it's such a joke, my ideal would be for you to buy me a new tin. How's that sound ?
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Obviously it sounds absurd!RogerS wrote:stu wrote:Just for fun, whats your end game here Rog? When do you say, yep I'm satisfied?
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As you think it's such a joke, my ideal would be for you to buy me a new tin. How's that sound ?
stu wrote:Obviously it sounds absurd!RogerS wrote:stu wrote:Just for fun, whats your end game here Rog? When do you say, yep I'm satisfied?
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As you think it's such a joke, my ideal would be for you to buy me a new tin. How's that sound ?
Seriously, i have a genuine interest in what it is that you expect from this point on and how you feel that this could be resolved. The damage could have occurred prior to, during or after transit and its just a case of one person's word against another. The supplier has offered you a discount on a future purchase by way of a sweetener and you said that you would have accepted £5 by way of compensation. Not too far apart.
You seem upset that you think you have been lied to, and you feel thats a point of principle but your initial complaint must have been about the damage to the tin? What's the real issue?
It seems to me that carrying on pursuing some form of recompense goes way beyond any economic benefit that might be gained. .
As a manufacturer, I'm always interested to know what it is that makes people tick during the buying process and trying to eliminate situations like this one because they are the hardest to deal with. The pay off seems to be an emotional one. You talk of wasting money but you don't seem to place any value in your own time.
When you had your joinery business did you ever have a customer that you thought was being unreasonable?
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