Bought a Vonshef electric wok from Domu. On receipt came to the conclusion it was very tinny, flat bottom..in other words, I didn't want to keep it and so I contacted them to arrange a return.
Yes, no problem...here's a label, Hermes collection, blah, blah, we'll deduct £6.99 from your refund..
Um, no you won't. Unless you specify it in your T's and C's then you bear the return cost.
Full refund