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Lloyds banking app problems

9fingers

9fingers

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Last Thursday Lloyds updated their iphone app and since then i can get past the authentication screen
Using finger print access i get this

31A19570-F7A3-49F8-B093-3EDB61FE20D0.png

And with fingerprint disabled using memorable info, I get this

D501CD9C-A68F-477E-BA81-BF8AF3930179.png

When i make a deliberate error the app recognised this but when correct info is entered it just hangs.

I have deleted the app and gone through the re- registration process but no better

Lloyds phone line is just a bot and does not cover my problem or the way i describe it and says “we cant help” ffs!

Anyone else recognise the problem? All other banking/ secure logins are working.
Any hints how to get a human to speak to?

Incidentally login in via web page works fine but is inconvenient by comparison to the app
 
I’m sorry to say it’s been working for me. I have occasionally seen the “Authenticating your device” step take up to a minute, but not recently.

One thing I do for increased reliability of all apps is manually turn off mobile data when I don’t want to or can’t use the mobile network. Since I live in an area without coverage, this helps save some battery life too. I notice your screenshots show WiFiCall so maybe you’re in the same situation? Might be worth a try in case Lloyds is trying to use an unreliable mobile connection for authentication.

I pull down from the top right of my screen to show the controls and tap the lollipop next to the airplane to toggle mobile data on and off.
 
When it comes to getting past the bots and speaking to a human I find typing I NEED TO SPEAK TO AN ADVISER has success.
 
I can't help, Bob, sorry.

I binned my Lloyds banking app as a while back there was an article on one of the security websites about how easy it was to change your banking card PIN without necessarily having the right 'access' to your phone. Afraid I can't recall the exact details but it was sufficiently well researched for me to take action.

And why do people walk down the street having a conversation with the phone held out in their hand. So, so easy to have it snatched. Much better to hold it up by your ear. Even better not to have it out in the first place. Sorry, Bob, for the digression.
 
We're with First Direct and it's dead easy to speak to a proper human bean somewhere in Yorkshire - Rob
 
OK finally found a "type in text" Bot and asked for his master.
90 mins later I got a personal response message saying ring this number.
Rang that and passed through 3 different people before getting to someone who knew which way is up!
He asked straight away if I was on Iphone and said iphones 7 thru 12 are experiencing problems and are working on a solution!

Why on earth doesn't a briefing message like that go out to all helpdesk operatives as part of a daily briefing. internally a case was raised at 10am yesterday about this.
 
For anyone affected, there is a revised version of their banking app released now and they appear to have fixed the problems with older iphones. I for one will not be auto updated it for a good while! 9-10 days of access denied. Grrr 😖
 
Afternoon Bob

Anything to lose by uninstalling and reinstalling?
Cheers

Dave
 
I tried that Dave. See first post. Lloyds admitted to me on the phone that there was a problem but they did not go public about it. Quite a few complaints on Facebook.
It took several days until all their helpdesk staff were briefed about the issue.
 
Morning Bob

there is a revised version of their banking app released

Sorry Bob, I read that as a new ,i.e. updated, version of the Lloyds app corrected to deal with the problem.

I've used Lloyds online banking for years with no problems. Over the last few months it has been less reliable, mainly accessing the transaction data.

Cheers

Dave
 
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