It is currently 28 Mar 2024, 13:13
Woodster wrote:We complained a while back and they gave us a new TV Box and Router and dropped the price. I have out of interest looked at other BB providers but the speeds offered were a complete joke.
Robert wrote:I took out a new 18 month contract with them 5 or 6 months ago so not expecting any rises.
9fingers wrote:Woodster wrote:We complained a while back and they gave us a new TV Box and Router and dropped the price. I have out of interest looked at other BB providers but the speeds offered were a complete joke.
We currently get 100M (billed for) 50-90 actual from our cable VM. Alternative suppliers various have a 60-70meg offering often referred to as fibre 2 or fast fibre none of which actually use FibreToThePremises but are FTTC. We are quite close to the openreach cabinet so should get good speeds.
Until I changed my router recently for a newer one, I was getting about 30meg max which had been proving more than adequate.
Prices vary from £20-40, various deals, contract lengths, introductory discount etc etc.
I'm 90% certain to go with ZEN - upper end of the price range significantly positive customer service and incidentally will get me over the migration to digital voice (VOIP) at the same which we will all have to change to in the next few years as standard analogue phones service with be switched off country wide.
ZEN say that once signed up their prices will never rise for each customer! which is code for all cost increases will be dumped onto new customers. - Just a different business model which generally gets ZEN customers waxing lyrical about the company. My initial discussions with them on a variety of technical matters were all answered by the sales guy. They do seem to have well trained customer service operators.
All I have to do is to extricate myself from VM.
Bob
Robert wrote:If it is about price then it is worth calling them. Retentions have deals that customer service can't offer.
Long time since i called them but it was hidden under the moving house option in the phone menu system - thinking of leaving. Other stupid thing was some retentions people can offer better deals than others so pot luck what deal you get. Worth a try. They may even call you back with an improved offer if you do cancel.
9fingers wrote:.....
ZEN say that once signed up their prices will never rise for each customer! ......
Bob
Woodster wrote:.....
...
We’re on 200 I think but get a pretty solid 110. .....
Peri wrote:Ours was going up to about £112 (not sure of the pricing, the bill paying is the wife's domain), she phoned up and said we were switching to Sky, we'd like to cancel VM. They offered us 300mb internet (up from 100), and everything else stayed the same for £95'ish.
The following day she received a call from VM customer service type, they offered 200mb net, anytime calls (ours was originally weekend only), everything else as we originally had, £67 for the next 18 months.
We've been with them 20+ years, not sure if that played a part.
RogerS wrote:9fingers wrote:.....
ZEN say that once signed up their prices will never rise for each customer! ......
Bob
[end smug mode]
RogerS wrote:
I simply couldn't justify shelling out that sort of money every month.
Peri wrote:RogerS wrote:
I simply couldn't justify shelling out that sort of money every month.
I was just trying to illustrate the kind of savings you could make if you told them you wanted to cancel.
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