• Hi all and welcome to TheWoodHaven2 brought into the 21st Century, kicking and screaming! We all have Alasdair to thank for the vast bulk of the heavy lifting to get us here, no more so than me because he's taken away a huge burden of responsibility from my shoulders and brought us to this new shiny home, with all your previous content (hopefully) still intact! Please peruse and feed back. There is still plenty to do, like changing the colour scheme, adding the banner graphic, tweaking the odd setting here and there so I have added a new thread in the 'Technical Issues, Bugs and Feature Requests' forum for you to add any issues you find, any missing settings or just anything you'd like to see added/removed from the feature set that Xenforo offers. We will get to everything over the coming weeks so please be patient, but add anything at all to the thread I mention above and we promise to get to them over the next few days/weeks/months. In the meantime, please enjoy!

Benchdogs great customer service

M

MattS

Nordic Pine
Joined
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Wanted to share some good customer service, seems to happen less and less often!

At the weekend, I made an error: bevel cut with my track saw straight through the underail piece on my tracksaw fence. Still works but looked bad and gave a little less chip out prevention. Unfortunately on their website I could only buy as a kit with connector and dog which I didn't need. Fired off an email and got a quick response saying they'd pop one in the post. Today it turned up, no charge.

Very impressive customer service for my user error!
 
MattS":1sz7brti said:
Wanted to share some good customer service, seems to happen less and less often!

At the weekend, I made an error: bevel cut with my track saw straight through the underail piece on my tracksaw fence. Still works but looked bad and gave a little less chip out prevention. Unfortunately on their website I could only buy as a kit with connector and dog which I didn't need. Fired off an email and got a quick response saying they'd pop one in the post. Today it turned up, no charge.

Very impressive customer service for my user error!
Click to expand...

Brilliant result for both sides I'd say.
 
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