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Ye Olde Royal Maile - stuck in the pre-internet age

RogerS

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Trying to set-up redirection online. "Unable to confirm your identity". Rollocks. WTF are they using ? Ouija board ? We're on the Electoral Role. We're on Experian. Countless other databases. But no. "You must fill in an application form", you naughty boy, and post it with the ORIGINAL documents to prove who you are....Like **** I will.

Or go to a Post Office Branch. Ah, that's more like it. What proof is required ? Photo driving licence ...tick.

Proof of address. Original utility bill....not from off the internet. Ever heard of paperless, you dimwits ? Original credit card statement. See earlier riposte. Original mortgage statement. Don't have one. Original bank or building society statement. Umm.......paperless again

What's wrong with passport for proof of ID and driving licence for proof of address ?. But no, the Stasi Royal Mail dictate that only those items listed above are permissible for proof of address.


******** stupid ******* *******

We are stuffed.
 
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Roger, I printed mine off at home; they don't know the source, as long as it looks good, no problem. Belfast to Northumberland. Two households. Submitted paper, job done. Their re-direction for both new addresses was problem free.
 
Roger, I printed mine off at home; they don't know the source, as long as it looks good, no problem. Belfast to Northumberland. Two households. Submitted paper, job done. Their re-direction for both new addresses was problem free.
That was a few years back, Sam, IIRC. Today, they specifically state that online printouts are not accepatble
 
Tracked down why Royal Mail failed my 'identity check'. They use a cheapskate outfit called TransUnion and I have had issues with them before. I just checked for my Statutory Report with them and failed their identity check - surprise, surprise. Perhaps I've been taken over by an alien. Sure feels like it. Have lodged a formal complaint with them.

Their response is Kafkaesque to the nth degree. "You've failed your identity check but we're not going to tell you which part. So you can't get it corrected. Nah, nah, nee, nah,nah........."

Trustpilot.....says it all

Screenshot 2025-03-09 at 15.25.28.png
 
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print home, in colour, I’ve done it here too when asked for similar.

Many years ago I am sure you could use a passport as ID to collect parcels from the sorting office even though the passport does not have your address.
What the UK needs is a proper identity card….I’ll now duck and run for cover.
 
print home, in colour, I’ve done it here too when asked for similar.

Many years ago I am sure you could use a passport as ID to collect parcels from the sorting office even though the passport does not have your address.
What the UK needs is a proper identity card….I’ll now duck and run for cover.
Our colour printer is lousy. Photo driving licence has the address and is effectively an ID card. You've just reminded me of an entertaining story while I was in the States.

Invited by Steve K , one of the VPs to his home to meet the family. Following him through the quiet suburbs in my rental. Doing a California Roll at each intersection. All good until one intersection and 'Woop, woop, woop'....blue light. Copper lurking out of sight to catch people like us. You see, you're supposed to stop at each intersection. We pull to a halt...Steve at the front, then me, then Mr Plod behind...blue light still going.

Out of the car came one of the shortest policement I had ever seen. I wound down my window "ID and insurance. I'll be bac" he snarled. Not even a "Good evening, Sir". He waddled on to spea to Steve, spent several minutes there then waddled back'

"Papers and insurance", he snarled again.

"I'm really sorry, officer, but I don't have anything like that with me. My passport is back at my hotel in the safe". I then told him my name and showed him the car hire documents.

"Where's your ID card?" he said.

"I'm sorry, officer, but I'm from the UK and we are frightfully civilised and don't need them" in my best John Le Mesurier voice.

"Well, how do I know who you are?"

"I just told you"

"Well, you're not moving from here until I know who you are. Where are you off to? "

"I don't know. I'm just following him" pointing towards Steve.

"Does he know you, then"

"Yes, I work with him"

"Then why didn't you tell me?"

"Because you didn't bloody well ask" I smiled.

Steve got a ticket.


"
 
Frankly there's nothing Royal about it. They are losing money and market share and think the best way to address that is put prices up. Again. Which drives even more custom away.
 
When I moved from Kirky, my Postie said he could redirect my ost for free, just him where to send it. I wasn't 100% as occassionally he had a day off, but it worked except for one letter from Google USA, over a year later. The guy who bought my house emailed me and asked what I wanted doing with it. I gave him a forwarding address and all was well.
 
Every day a school day.

It's still downright exasperating, given, as somebody said, "paperless" has been a mantra for yonks.
I found out that if I went into my bak (Lloyds) they can print out a statement with our address on. Still didn't have me on tenterhooks while the lady behind the Post Office counter ran her finger along every line checking everything.

'course, after November it would have needed a trip to Newcastle (1 hr each way) as they are closing our nearest branch. At least forwarned is forearmed and I'm keeping one of my accounts paper-always.
 
Consider yourself lucky. A friend of mine had a very bad time after talking back to an American copper. Later on he was told by his American friends that not even the natives (Americans that is, not native Americans) dare speak up when they are stopped by police. They even went as far as to tell him to just not say anything unless explicitly asked to speak. Weird bunch over there...
 
You can order a one off or historic paper statement to be posted to you online via the app or internet banking with Lloyds.

On the app you just have to click on the three dots alongside the account you want the statement for, scroll down to Manage my account and click on Order Paper Statements. It then lets you choose the statements you want printing and posting.
 
Consider yourself lucky. A friend of mine had a very bad time after talking back to an American copper. Later on he was told by his American friends that not even the natives (Americans that is, not native Americans) dare speak up when they are stopped by police. They even went as far as to tell him to just not say anything unless explicitly asked to speak. Weird bunch over there...
I can provide a little insight on this because I used to be a part-time Deputy Sheriff in a Virginia rural county before moving to Germany. My last four years were in the Patrol Division, so I had the opportunity to meet a broad section of the population at all hours of the day and night. The Patrol Division is the sole responding force for traffic, domestic, and commercial actions.

My department gave us considerable discretion when writing traffic violation tickets since we did not have a daily quota like the State Police had. If I stop you for an observed traffic violation, I already know the type of ticket I will write. Whether or not I write the ticket depends on our interaction during the first ten seconds when I walk up to your window. Being nice and understanding go a long way towards you going on your way with an explanation of why I stopped you and a verbal warning.

Here are a few tips that might be helpful:

1. My itent is to go home at the end of my shift in the same condition I was in at the beginning. Whether you continue on your way, go to jail, or go to the hospital usually depends on you.

2. Never do two or more stupid things at the same time. If your recently deceased and leaking Nan is bundled up in the trunk (boot), don't run a red light or a stop sign. Anything I observe (see, smell, or hear) as a result of the legal stop is fair game and can establish sufficient probable cause to search you, your passengers, and your vehicle. Traffic stops are one dynamic situation where a search warrant is not required if I can articulate probable cause in court. If I think there is something concealed in the vehicle that cannot be easily discovered, then I will sieze the vehicle and let CID request a search warrant. For example, a drug dog alerting on a rear quarter panel is sufficient reason to sieze and inspect later with a search warrant. The side of the road is not the place to disassemble and inspect a vehicle for contraband items.

3. I never play guessing games, such as asking if you know how fast you were driving. It doesn't matter if you knew because my RADAR or calibrated speedometer are the proof I need to initiate the stop. I will ask why you were driving in excess of the posted limit, just in case you have a creative answer that makes me smile. By the way, for the ladies, you might have a very impressive pair, but please keep them contained. There is no place on the Virginia Uniform Summons (the VUS is the ticket) for me to annotate your beauties. If the reason is a bona fide medical emergency and you are on your way to A&E, then I will gladly help by leading with lights and siren and having Dispatch notfiy the hospital we are inbound.

4. I know why I stopped you, but I don't know what you were doing prior to our meeting. My first traffic stop after completing my field training resulted in arresting a burglar and recovering over $6K in stolen goods. The suspect was speeding through a construction zone in a Toyota that had seen much better days decades ago. While I was talking to him, I noticed a lot of expensive kitchen equipment in the back seat. I was immediately curious because most people don't take their unboxed KitchenAid and Smeg machines out for an afternoon drive. The quality of the items and the condition of the car did not match. As it turned out, the very nervous driver's license was suspended, the vehicle registration and safety inspection were expired, and the vehicle was not insured. One of the officers in CID was able to close out several open burglary cases later. The day did not turn out well for the driver because he broke Rule 2.

5. If I stop you at night, I will have my 4-cell MagLight in my left hand and my Sig Sauer P220 in my right hand down at my side. You will likely never notice the P220 because of the take down lights on top of my cruiser shining into your car, the spotlight on the side of my cruiser aimed at your side mirror, and the MagLight in your face. Once I determine you and your passengers are not a threat to me, I will discretely holster my weapon and begin our conversation. Sometimes the interactions don't start off very well and it usually ends poorly for the driver or passenger. The muzzle of a .45ACP pistol looks very large when it is in your face and is usually immediately effective in establishing control of a potentially violent confrontation. Also, if you think it is a good idea to lash out at me with a knife through your open window, think again. Your radius, ulna, elbow, or humerus are no match for my lightning fast reflexes and 4-cell MagLight when using your door edge as a backstop. Two people have first hand experience with this.

6. When I walk up to the car and see the driver's hands sticking out of the window with fingers spread, this presents a much lower risk to me and usually indicates the driver is, or was, a law enforcement officer. Hands in plain sight are always a good idea for our initial meeting. You will know when it's appropriate to relax.

7. If you have a weapon in the car, let me know immediately what and where it is. Once that is resolved, we can continue with the primary reason for the stop. If the weapon is within easy reach by you, and you are not law enforcement, I will take it from you until we are done with the stop. If you "forget" to tell me you have a .357 Magnum or Bowie knife stuffed between the driver's seat and center console, or the glove box, and I see it, the nature of our meeting will change dramatically and it will not be in your favor. This has happened several times with handguns and knives.

8. If you notice me on the side of the road with the blue lights on and there are no other cars in the immediate area, I am likely writing down the salient details of our meeting on my copy of the VUS. These details include my initial reason for initiating the stop and your demeanor during our meeting, in case you decide to appear in court instead of pre-paying the fine. Some traffic violations, such as reckless driving or DUI, must be tried in court, but lesser violations can be paid before the court date. I am assigned one traffic court day each month, so if I issue a VUS early in the reporting period, I might not remember everything by the time we meet again in court. However, my notes will immediately refresh my memory.

Happy driving!
 
Yeah, well, the tone of your reply is sufficient illustration as to why his friends advised him to just stay quiet unless asked to speak. I understand there are significant cultural differences in play here. I really do. And even a whole different level of safety risks (to the officer and the person being stopped). But still... To foreigners this is just not something they are used to. The way you describe it yourself it is way too easy to do something that is perceived as a threat. I'll just keep my mouth shut if I ever end up in a similar situation...
 
Not sure how this went from Not at all Royal Mail, to US law enforcement, but I suppose you have to assume in America that everyone is tooled up. Scary actually. I once saw someone shot with a handgun, close up, in South Africa near Nairobi. It was a petrol station heist and it was not pretty.
 
You can order a one off or historic paper statement to be posted to you online via the app or internet banking with Lloyds.

On the app you just have to click on the three dots alongside the account you want the statement for, scroll down to Manage my account and click on Order Paper Statements. It then lets you choose the statements you want printing and posting.
Many thanks, Robert. I did order some and still waiting !
 
Excellent post, Mike and enlightening.

Of course, sometimes the USA have some quaint rules and questions. `My favourites are on the Customs form that you have to fill in and sign just before disembarking the plane after a 11 hour flight.

1) Have you committed moral torpitude (or some such phrasing)

and my favourite

2) Have you been on a farm ? Note the absence of any concept of timeframe. At my age, of course, I've been on a farm. I've even lived on a farm FFS smile.png So one time, arriving at SFO, the Imp of Perversity had me tick the 'Yes' box ......:eek:

Note : Do not try this yourself unless you are (a) flying to a West Coast airport, (b) a good 'read' of people and (c) have a a smiling demeanour.
 
Not sure how this went from Not at all Royal Mail, to US law enforcement, but I suppose you have to assume in America that everyone is tooled up. Scary actually. I once saw someone shot with a handgun, close up, in South Africa near Nairobi. It was a petrol station heist and it was not pretty.
The change was a surprise to me, but welcome to online discussion forums. :)

We were taught in the academy to always assume there is at least one more person and one more weapon than we can see. Being suspicious and cautious has always worked for me, both as a cop and in my full-time job. As a cop, I was never dispatched because little Marlene or Steve received an A on their report cards or Jolene's husband brought her flowers. Like most first responders across the public safety spectrum, we tend to see the worst that people can do to themselves or others, or the results of lapses of attention.

To @HdV, most traffic stops are uneventful. Politeness and respect from all involved go a long way and I learned early on that a warning was usually more effective than a heavy hammer approach. Unfortunately, when events go wrong, they can go horribly wrong and that's when the training kicks in.
 
I can provide a little insight on this because I used to be a part-time Deputy Sheriff in a Virginia rural county before moving to Germany. My last four years were in the Patrol Division, so I had the opportunity to meet a broad section of the population at all hours of the day and night. The Patrol Division is the sole responding force for traffic, domestic, and commercial actions.

My department gave us considerable discretion when writing traffic violation tickets since we did not have a daily quota like the State Police had. If I stop you for an observed traffic violation, I already know the type of ticket I will write. Whether or not I write the ticket depends on our interaction during the first ten seconds when I walk up to your window. Being nice and understanding go a long way towards you going on your way with an explanation of why I stopped you and a verbal warning.

Here are a few tips that might be helpful:

1. My itent is to go home at the end of my shift in the same condition I was in at the beginning. Whether you continue on your way, go to jail, or go to the hospital usually depends on you.

2. Never do two or more stupid things at the same time. If your recently deceased and leaking Nan is bundled up in the trunk (boot), don't run a red light or a stop sign. Anything I observe (see, smell, or hear) as a result of the legal stop is fair game and can establish sufficient probable cause to search you, your passengers, and your vehicle. Traffic stops are one dynamic situation where a search warrant is not required if I can articulate probable cause in court. If I think there is something concealed in the vehicle that cannot be easily discovered, then I will sieze the vehicle and let CID request a search warrant. For example, a drug dog alerting on a rear quarter panel is sufficient reason to sieze and inspect later with a search warrant. The side of the road is not the place to disassemble and inspect a vehicle for contraband items.

3. I never play guessing games, such as asking if you know how fast you were driving. It doesn't matter if you knew because my RADAR or calibrated speedometer are the proof I need to initiate the stop. I will ask why you were driving in excess of the posted limit, just in case you have a creative answer that makes me smile. By the way, for the ladies, you might have a very impressive pair, but please keep them contained. There is no place on the Virginia Uniform Summons (the VUS is the ticket) for me to annotate your beauties. If the reason is a bona fide medical emergency and you are on your way to A&E, then I will gladly help by leading with lights and siren and having Dispatch notfiy the hospital we are inbound.

4. I know why I stopped you, but I don't know what you were doing prior to our meeting. My first traffic stop after completing my field training resulted in arresting a burglar and recovering over $6K in stolen goods. The suspect was speeding through a construction zone in a Toyota that had seen much better days decades ago. While I was talking to him, I noticed a lot of expensive kitchen equipment in the back seat. I was immediately curious because most people don't take their unboxed KitchenAid and Smeg machines out for an afternoon drive. The quality of the items and the condition of the car did not match. As it turned out, the very nervous driver's license was suspended, the vehicle registration and safety inspection were expired, and the vehicle was not insured. One of the officers in CID was able to close out several open burglary cases later. The day did not turn out well for the driver because he broke Rule 2.

5. If I stop you at night, I will have my 4-cell MagLight in my left hand and my Sig Sauer P220 in my right hand down at my side. You will likely never notice the P220 because of the take down lights on top of my cruiser shining into your car, the spotlight on the side of my cruiser aimed at your side mirror, and the MagLight in your face. Once I determine you and your passengers are not a threat to me, I will discretely holster my weapon and begin our conversation. Sometimes the interactions don't start off very well and it usually ends poorly for the driver or passenger. The muzzle of a .45ACP pistol looks very large when it is in your face and is usually immediately effective in establishing control of a potentially violent confrontation. Also, if you think it is a good idea to lash out at me with a knife through your open window, think again. Your radius, ulna, elbow, or humerus are no match for my lightning fast reflexes and 4-cell MagLight when using your door edge as a backstop. Two people have first hand experience with this.

6. When I walk up to the car and see the driver's hands sticking out of the window with fingers spread, this presents a much lower risk to me and usually indicates the driver is, or was, a law enforcement officer. Hands in plain sight are always a good idea for our initial meeting. You will know when it's appropriate to relax.

7. If you have a weapon in the car, let me know immediately what and where it is. Once that is resolved, we can continue with the primary reason for the stop. If the weapon is within easy reach by you, and you are not law enforcement, I will take it from you until we are done with the stop. If you "forget" to tell me you have a .357 Magnum or Bowie knife stuffed between the driver's seat and center console, or the glove box, and I see it, the nature of our meeting will change dramatically and it will not be in your favor. This has happened several times with handguns and knives.

8. If you notice me on the side of the road with the blue lights on and there are no other cars in the immediate area, I am likely writing down the salient details of our meeting on my copy of the VUS. These details include my initial reason for initiating the stop and your demeanor during our meeting, in case you decide to appear in court instead of pre-paying the fine. Some traffic violations, such as reckless driving or DUI, must be tried in court, but lesser violations can be paid before the court date. I am assigned one traffic court day each month, so if I issue a VUS early in the reporting period, I might not remember everything by the time we meet again in court. However, my notes will immediately refresh my memory.

Happy driving!
Thanks for that Mike, some useful tips there for a naive Englishman abroad!
I have exchanged pleasantries twice with New York’s finest and I must say how respectful and pleasant they were, probably be a lot different if I was doing something nasty.
You mentioned the blue lights, at night when approaching and passing the red blue and white lights it really is almost impossible to see anything for being blinded!
Ian
 
Politeness and respect from all involved go a long way and I learned early on that a warning was usually more effective than a heavy hammer approach.

I could not agree more. And that goes both ways. I can emphasise with the position the officer is in. It is just so far removed from the everyday experience of non-US citizens. At least for where I am now or have been in the past (which includes all continents, except for Antarctica).

Unfortunately, when events go wrong, they can go horribly wrong

Sadly, that is all too true too. Again, for both sides of the encounter.

It is a sad world where mistrust and cautiousness are so close to each other and even sadder that in many situations that attitude is even justified.

Years ago, I was almost involved in a car jacking in South-Africa and the police officer over there had a similar attitude. Seeing the environment he had to work in it was all too easy to understand him. It is just that I have trouble adjusting to such a mind-set.
 
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