selectortone
Sapling
God, I HATE BT. I HATE and DESPISE BT. Everything I ever have had to do with them has been a complete nightmare.
I've had a BT email address since the year dot. Having worked from home since the mid 80s I also had BT internet before there even was an internet, when you dialled your company up using your (BT monopoly at that time) phone line with a 128kbps modem and listened to a lot of screeching and then watched communications from your company spell out on your green computer screen letter by letter.
All was fine at my last house, but it all went to cock when we moved in 2000. By then BT had progressed to ISDN. To cut a very long and very tortuous story short, that involved many, many service visits from helpful but usually clueless "technicians", I gave up on BT after five years, got Virgin cable in and have been a generally happy camper ever since.
I used to do business with people all over the world, travelled a lot, and have many good friends from those good old days. Still visit some of them when I can face the torture that is modern-day air travel. I pay BT £5.00 a month to keep my old email address because people from those days still use it to contact me, even though I have tried to wean them all off that address onto my gmail one.
The BT address regularly fails me, (something to do with the massive Yahoo data breach a few years ago, and nefarious persons trying to break into my account, I suspect) saying that it doesn't recognise my password and prompting me to change the password. This necessitates filling in some "memorable info" (my mother's maiden name). Two weeks ago I went through the same rigmarole but now computer says no... it won't recognise my memorable data. Like I would forget my mother's maiden name???
Has anyone tried to get tech support for an email problem from BT lately? What a flaming NIGHTMARE. First of all there's no phone number. Anywhere. You have to go on a webchat. Which takes forever. And because I only have an email address and no BT phone number they go round and round in circles until they finally decide they need to call you and put you through to a human being. I've been on screen and then on the phone for an hour. And could they fix my problem? Nope. They are sending me a letter with a codeword. When I get that I have to phone them and tell them the codeword and then they will unlock my email.
All this to see if, among others, my mate in Spain, who is completely computer illiterate and insists on using my btmail, has been in contact.
Thank you for bearing with me. I needed a rant.
God, I bloody HATE B bloody T. I need a drink. Is the sun over the yardarm yet?
I've had a BT email address since the year dot. Having worked from home since the mid 80s I also had BT internet before there even was an internet, when you dialled your company up using your (BT monopoly at that time) phone line with a 128kbps modem and listened to a lot of screeching and then watched communications from your company spell out on your green computer screen letter by letter.
All was fine at my last house, but it all went to cock when we moved in 2000. By then BT had progressed to ISDN. To cut a very long and very tortuous story short, that involved many, many service visits from helpful but usually clueless "technicians", I gave up on BT after five years, got Virgin cable in and have been a generally happy camper ever since.
I used to do business with people all over the world, travelled a lot, and have many good friends from those good old days. Still visit some of them when I can face the torture that is modern-day air travel. I pay BT £5.00 a month to keep my old email address because people from those days still use it to contact me, even though I have tried to wean them all off that address onto my gmail one.
The BT address regularly fails me, (something to do with the massive Yahoo data breach a few years ago, and nefarious persons trying to break into my account, I suspect) saying that it doesn't recognise my password and prompting me to change the password. This necessitates filling in some "memorable info" (my mother's maiden name). Two weeks ago I went through the same rigmarole but now computer says no... it won't recognise my memorable data. Like I would forget my mother's maiden name???
Has anyone tried to get tech support for an email problem from BT lately? What a flaming NIGHTMARE. First of all there's no phone number. Anywhere. You have to go on a webchat. Which takes forever. And because I only have an email address and no BT phone number they go round and round in circles until they finally decide they need to call you and put you through to a human being. I've been on screen and then on the phone for an hour. And could they fix my problem? Nope. They are sending me a letter with a codeword. When I get that I have to phone them and tell them the codeword and then they will unlock my email.
All this to see if, among others, my mate in Spain, who is completely computer illiterate and insists on using my btmail, has been in contact.
Thank you for bearing with me. I needed a rant.
God, I bloody HATE B bloody T. I need a drink. Is the sun over the yardarm yet?
