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Fireangel fire alarms

RogerS

RogerS

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This company has a very good reputation and used by many fire authorities. They have a very wide range but what I think is of interest is that a new range is coming out and they are discounted. For example

www.fireangel.co.uk

FireAngel FA8720BW-R - Wireless Bluetooth Heat Alarm

FireAngel FA8720BW-R - Wireless Bluetooth Heat Alarm provides intelligent heat detection with simple Bluetooth® connectivity for connected home protection.
www.fireangel.co.uk www.fireangel.co.uk

There are heat, smoke, combined heat and smoke, CO versions. They communicate with each other wirelessly so that when one goes off it triggers all the others. There is also a wireless gateway to send alarms to your mobile.
 
Unfortunatly my experience with Fireangel was not so enjoyable
I bought eleven smoke alarms which had a "10 year guarantee"
The integral battery failed early on four in slow succession.
They obliged a replacement for them conditional upon my sending them back.
At the three year point replacements were refused as the battery was only guaranteed for three years.
It is integral!!!
Two of the eleven have ran the course.
 
fuse said:
Unfortunatly my experience with Fireangel was not so enjoyable
I bought eleven smoke alarms which had a "10 year guarantee"
The integral battery failed early on four in slow succession.
They obliged a replacement for them conditional upon my sending them back.
At the three year point replacements were refused as the battery was only guaranteed for three years.
It is integral!!!
Two of the eleven have ran the course.
Click to expand...
Similar. Ours were professionally installed - we needed 7. 5 of them failed within 5 years due to battery issues. The guarantee is in effect worthless as the battery is the most likely component to fail.
 
Well they haven't exactly excelled with their pre-ordering system. To start with you had to create a new order for each item. Multiples of the same thing not possible. New order for each one. Shrugged shoulders but couldn't really complain as there was a good discount for early purchasers of the new range.

Then couple of days ago got an email from them saying that they were refunding one of my orders. WTF ? I hadn't cancelled any of them. Enquired as to why and the reply said their system had duplicated my order so they refunded and sent a £5 sorry voucher. Shrugged shoulders again. These things happen.

But a few hours later happened to check my credit card statement to see multiple extra charges, multiple refunds so now not quite so sanguine. Told 'em I wasn't going to waste my time reconciling them, just tell me what you're sending and we'll take it from there. Harrumph
 
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