I 'm pleased to see that Steve M has had a positive experience with Customer Support from his bank.
My recent experience of Customer Support was somewhat different.
I recently made a, somewhat rare these days, visit to our local B&Q store a couple of days ago and, inadvertently, left my phone by the cash desk without realising. Having paid up, loaded the car and gone home, an hour or so later I realised what I had done. Just in case I’d dropped it elsewhere, and rather than make another 10 mile round trip, I thought I’d call first to check that it was actually there. So I rang the number shown the B&Q website. The chap that answered said that, no he wasn’t at the store but could help me. I said that I really needed to contact the store but he was adamant that he could help. I asked where he was based – South Africa. I commented that it was a bit bizarre that I needed to speak to South Africa in connection with a store 5 miles away. He initially refused to give me the store number but said that he would ring the store himself whilst I held on. Some 10 minutes later, he came back to say that he couldn’t get through so, reluctantly, gave me the local number. I then tried 3 times and let the phone ring for about 5 -10 minutes each time without getting an answer. So back I went and, after much confusion, my phone was eventually found. So all’s well in the end but a waste of a good few hours. B&Q has been, for many years, my wife’s least favourite shop. It’s now probably mine.
My recent experience of Customer Support was somewhat different.
I recently made a, somewhat rare these days, visit to our local B&Q store a couple of days ago and, inadvertently, left my phone by the cash desk without realising. Having paid up, loaded the car and gone home, an hour or so later I realised what I had done. Just in case I’d dropped it elsewhere, and rather than make another 10 mile round trip, I thought I’d call first to check that it was actually there. So I rang the number shown the B&Q website. The chap that answered said that, no he wasn’t at the store but could help me. I said that I really needed to contact the store but he was adamant that he could help. I asked where he was based – South Africa. I commented that it was a bit bizarre that I needed to speak to South Africa in connection with a store 5 miles away. He initially refused to give me the store number but said that he would ring the store himself whilst I held on. Some 10 minutes later, he came back to say that he couldn’t get through so, reluctantly, gave me the local number. I then tried 3 times and let the phone ring for about 5 -10 minutes each time without getting an answer. So back I went and, after much confusion, my phone was eventually found. So all’s well in the end but a waste of a good few hours. B&Q has been, for many years, my wife’s least favourite shop. It’s now probably mine.
