Yesterday LOML was buying some stuff online when she got the OTP screen from Lloyds showing part of the number they were going to send the OTP to. She noticed that it was not her number. So she tried a different card and that went through OK.
Puzzled she looked at the account details on her Lloyds account and sure enough the number was not hers. So fearing a scam or fraud she contacted their fraud line but they couldn't really explain it but they would investigate and call her back. I suggested we rang the number and which we did. To my surprise, my 'spare' iPhone upstairs started ringing and yup, it was the number. Now this phone is rarely used, rarely switched on and often flat and spends its life buried beneath paperwork in a drawer.
So how on earth had that number got onto her account ?
The only place that number is stored anywhere is on my Mac.
Lloyds Bank do not have it. (or so we thought...see later)
Stella does not know the password to my Mac and so could not have got that number.
I do not know the password to her Mac but she does keep all her login details written down in a file somewhere in a chest of drawers in her bedroom.
So since she can’t possibly have changed the number and neither can Lloyds then the inescapable conclusion I could come to was that it was me. But to do this meant that I would have had to have looked up that phone number on my Mac, then gone into her room, searched through all the drawers to find her passwords, then gone downstairs, logged on to her Mac, logged in to her Lloyds account and altered the number. This would have had to have been done during the day since had I done it during the night, I would have woken her up. Unless she was totally out of it (it happens).
I have no recollection. It is possible, I guess, that I did do all of that in my sleep. I was concerned. And then .......
...today as we'd not heard anything from Lloyds, she called them back and spoke to a very helpful lady who told LOML that all the entries for her telephone number across all their systems was this 'wrong' number and that it had been updated in 2018 ! It's possible that LOML then changed it over in her profile to her actual mobile number sometime in the dim and distant past and simply forgotten about it.
But how did Lloyds get that number in the first place? We did swap over mobile providers back around that time. Possible that while waiting for her new phone that that SIM was used. Or that it was her number once...I certainly have no record of it...on the previous mobile provider ? But the number is 07708 and allocated to O2. She was with one of the others.
And here's the kicker. I contacted Giffgaff (who run on the O2 network) and asked how long that number had been active. 2022. But Lloyds claim to have had it in 2018. It doesn't make any sort of sense to me.
Puzzled she looked at the account details on her Lloyds account and sure enough the number was not hers. So fearing a scam or fraud she contacted their fraud line but they couldn't really explain it but they would investigate and call her back. I suggested we rang the number and which we did. To my surprise, my 'spare' iPhone upstairs started ringing and yup, it was the number. Now this phone is rarely used, rarely switched on and often flat and spends its life buried beneath paperwork in a drawer.
So how on earth had that number got onto her account ?
The only place that number is stored anywhere is on my Mac.
Lloyds Bank do not have it. (or so we thought...see later)
Stella does not know the password to my Mac and so could not have got that number.
I do not know the password to her Mac but she does keep all her login details written down in a file somewhere in a chest of drawers in her bedroom.
So since she can’t possibly have changed the number and neither can Lloyds then the inescapable conclusion I could come to was that it was me. But to do this meant that I would have had to have looked up that phone number on my Mac, then gone into her room, searched through all the drawers to find her passwords, then gone downstairs, logged on to her Mac, logged in to her Lloyds account and altered the number. This would have had to have been done during the day since had I done it during the night, I would have woken her up. Unless she was totally out of it (it happens).
I have no recollection. It is possible, I guess, that I did do all of that in my sleep. I was concerned. And then .......
...today as we'd not heard anything from Lloyds, she called them back and spoke to a very helpful lady who told LOML that all the entries for her telephone number across all their systems was this 'wrong' number and that it had been updated in 2018 ! It's possible that LOML then changed it over in her profile to her actual mobile number sometime in the dim and distant past and simply forgotten about it.
But how did Lloyds get that number in the first place? We did swap over mobile providers back around that time. Possible that while waiting for her new phone that that SIM was used. Or that it was her number once...I certainly have no record of it...on the previous mobile provider ? But the number is 07708 and allocated to O2. She was with one of the others.
And here's the kicker. I contacted Giffgaff (who run on the O2 network) and asked how long that number had been active. 2022. But Lloyds claim to have had it in 2018. It doesn't make any sort of sense to me.
A lot of wasted time fixing the problem which needs fixing.
