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Pharmacy2u

S

SamQ aka Ah! Q!

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Name
Sam
Has anyone else used these perpetrators of criminological inexactitudes?

Just had two separate verbal 'goes' at them this morning after trying - and repeatedly failing - over a full week, to get their appalling website to give me info.re the status of three repeat scrip meds.

They lied in their teeth; SO easy to catch them out. I'm wondering, does anyone with decent provenance on here have a recommendation for a consistently dependable supplier? Pretty please?
 
'Fraid not. Local Lloyds have just been taken over by Jhoots, and everything here is in a mess. I took me four visits to the the pharmacy and one to the surgery to get them to provide the correct repeat script. So I've changed to P2U. My wife hasn't had problems with them.
 
We've been using P2U for some years without any particular problem although we do order via our GP and they send the script to P2U.
 
So many ways to improve the running of GP surgeries. Our old one in Northumberland signed up to Repeat Dispensing for long-term medication such as blood pressure tablets. So they wrote one 'call off' scrip for six months worth, sent it off to Boots who then managed dishing them out on a two monthly basis automatically. My new surgery down hear ? Waste everyone's time including their own by asking patients to request the prescription monthly. Insane.

I susect that they can't do it because they use that limited, user-unfriendly AccuRx s/w


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Thanks Malc, Brian and Roger. I've had no trouble, other than slight delays when drugs were in short supply, for maybe 4 years. But, the last 3 months have been....erratic. This morning, their story changed three times. I had time stamp evidence and 'the bar code' from the G.P.'s surgery. I knew they were dishing out porkies.
 
I order mine through the NHS app monthly and the local, to me, independent pharmacy dispenses it. Most of the staff in the pharmacy know me by name, I don't know what that says about my health. The doctor normally approves within one day and the pharmacy often has it dispensed the same day as they get the script electronically. I have to pick it up though.

I feel the need to support the local pharmacy as they do go out of their way to help when needed, although with the problems they face I think their days are numbered and we will have to move to the large remote suppliers. I feel there is a disconnect between the government enhancing the role of pharmacies while hamstringing them with poor financial processes.
 
When the queue was out of the doors here, or even when the door door was locked, the notices in the window said there was a shortage of pharmacists. The last three I recall, before the pharmacy was take over, English was not their first language.
 
We have no experience of Pharmacy 2u as I order regular meds on line every 2 months and GP practice usually sends the code to the pharmacy within a few hours and texts me to confirm, then I get a text a few days later to say its ready to collect. It's held in a hole in the wall access point for 24 hours or so which is accessible anytime using the code supplied. Works for us.
 
We are so luckly our awful Lloyds pharmacy was taken over by a local small company who run the pharmacy in the next small town. So now I order on the NHS app and it's ready to collect a few days later.

Just another case of capitalism ruining everything. Companies like Lloyds and Pharmacy2U in every sector. Initially do a good job, become larger and larger until they fail and cannot deliver. By then any decent smaller companies have been swallowed up or disappeared and we're left with no service.
 
Our village of under 2000 inhabitants has it’s own independent pharmacie as is typical the length and breadth of this country. Supermarkets want to, but have so far not been allowed, to sell even the most basic non prescription medicines eg paracetamol or cough medicine. Pharmacies are seen as key part of rural life, as important as having fresh baked bread every day.
My own repeat prescription is reviewed and renewed every 6 months when the GP gives me a good looking over.
I take the paper prescription to the pharmacie every 6 weeks, who stamps the prescription to make sure I do not go elsewhere for more. If, as has happened, my prescription has expired they have no problem in giving me enough until I can get a new one.
 
Lons said:
We have no experience of Pharmacy 2u as I order regular meds on line every 2 months and GP practice usually sends the code to the pharmacy within a few hours and texts me to confirm, then I get a text a few days later to say its ready to collect. It's held in a hole in the wall access point for 24 hours or so which is accessible anytime using the code supplied. Works for us.
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Ah, the wonders of eRD. That technology hasn't arrived yet down here in the sticks.smile.png
 
No experience of P2U but I used to use Llyods Direct for BP & Cholesterol meds. Sometimes I had to wait up to ten days+ to get the meds delivered which was slightly worrying so I kicked them into the long grass and now have everything done via my local pharmacy in Wilton. Last time I ordered meds on the NHS app, it went straight to the surgery, thence to the pharmacy and I picked them up the same afternoon - Rob
 
Thank you everyone. I switched to P2U to avoid using the local pharmacy - in the same building as the G.P.'s surgery!
It had become understaffed, with a fast rotation too, and achingly slow service once through the door, even for packages already made up and waiting for collection. I switched to P2U to avoid the rigmarole and increasingly frequent inclinations to pull off a leg and beat someone violently with the soggy end...😡.
Yesterday, I caught P2U doing some straight-out fibbing - their front men were poorly trained and as much use as an ashtray on a motorbike. Their ass-covering actions and instantaneous reversion to lies and obfuscation just left not trusting them.
Much as it goes against the grain, I will have to reconsider NHS app/local pharmacy and sign away several.days a year to just sitting in their grotty 8ft square "shop' waiting to see what excuse it is today, or how long it takes to dispense a pre-packaged, long-established, frequently dispensed, drug. My existing record is forty minutes....
 
Presumably that's the W... Pharmacy next to the Hospital Sam? Is it not worth giving Boots a try, there's at least one in the town from memory.

I don't much like Boots but they were OK for us tbh and we only switched because the one we used was next to the surgery, closed weekends and at lunchtime when the Wellway we moved to is open longer and has the dispensing machine as a bonus.
 
SamQ aka Ah! Q! said:
Much as it goes against the grain, I will have to reconsider NHS app/local pharmacy and sign away several.days a year to just sitting in their grotty 8ft square "shop' waiting to see what excuse it is today, or how long it takes to dispense a pre-packaged, long-established, frequently dispensed, drug. My existing record is forty minutes....
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My longest wait was in hospital. I was told at 8am I could go home as soon as the pharmacy had made up my prescription. After checking several times throughout the the day, my friend, who had come to pick me up told the nurse he'd go to fetch it, which he did at 7.30pm. A whole unnecessary day in hospital wasting bed space for a box of aspirins.
 
I've used Pharmacy2U for a few years now. I have zero complaints, works brilliantly. A couple of times when there was a glitch it was at the GP approval end of the process.
So much better than the old system of calling in at the pharmacy and having to wait 15 minutes while they (presumably) ground up the eye if newt etc. in a giant mortar and pestle and then painstakingly formed the tablets. Or took boxes off a shelf, maybe, but how could that take 15 minutes?
 
I used Pharmacy 2U for a while, the only problem I had - once - was that they ordered stuff I hadn't requested. I refused it and it didn't happen again. This apparently isn't uncommon - I was told the surgery I now use didn't like patients using them for this very reason. I stopped using them simply because occasionally I needed stuff in a hurry, and at least with the local pharmacy we could go there and wait for it.
 
John Brown said:
I've used Pharmacy2U for a few years now. I have zero complaints, works brilliantly. A couple of times when there was a glitch it was at the GP approval end of the process.
So much better than the old system of calling in at the pharmacy and having to wait 15 minutes while they (presumably) ground up the eye if newt etc. in a giant mortar and pestle and then painstakingly formed the tablets. Or took boxes off a shelf, maybe, but how could that take 15 minutes?
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Same with me, all ok for the last two years.

Bod1
 
Lons said:
Presumably that's the W... Pharmacy next to the Hospital Sam?
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Yup. 'Tis. Sim worked there for a while; it was what he told me that cinched the move away from them.

Getting back to the culprits, I've noticed strange things, delays mostly, from P2U over the past year and I did wonder if it was their failure to pay invoices that was doing it. In the past too, they've said they couldn't get the drugs and I found Boots and 't'other yin' had adequate stocks...odd, I thought, then realised P2U were playing the "just in time" game that the big supermarkets do, but not well enough.

I suspect John and Jesse Boot's successors play the same game, and so do the bigger pharmacy chains, but what inflamed me this time was the dishonesty that P2U employed to deflect blame.
 
My one and only problem with Pharmacy2U, is that every month, when our friendly post person brings a big cardboard box to the door, I always think it'll be some great surprise or a thing I've ordered online and forgotten about, and then I'm slightly disappointed to realise it's just drugs...
 
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