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Problem downloading software.

A

Andy Kev.

Nordic Pine
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I've just ordered DDig recovery software and got sent the relevant email to get the download. It informs me that I can't do the download because I haven't got enough disk space. This is nonsense as the software apparently requires 20 Gb (or is it Mb?). Either way it doesn't matter because this two day old computer has 200 Gb of space on the hard drive.

I've switched off and on again to no effect. Any suggestions?
 
I'd check the drive for errors as a first step. Assuming this is windows right click for properties on the drive and error checking on the tools tab.

If that is OK where is it trying to download to? Not accidentally selected a small usb drive or recovery partition?

20G is unlikely and 20M should be no problem. Try downloading something else if it won't work just to prove you can download ok.

I've used recovery software in the past but not that one. Pretty sure it was Recuva. worked well.
 
Robert,

it's a brand new MacBook Air (bought yesterday) and although I don't know precisely where it's trying to load to, I can't think of anything other than the hard drive as there are no devices attached and otherwise the computer is working flawlessly.
 
Check the preferences in Safari to see where it’s trying to download to.
 
I wonder if as a new machine it has security wound up to the max and detecting software downloads as risky (particularly if it is not official Apple Software) but the only flag it can set to stop the download is interpreted as disk full/error.

Find the paranoia slider and turn it down a couple of notches.

Bob
 
Thanks for the replies.

Apparently this sort of thing can happen when you have migrated data from your old computer to your new one, which I have.

I had the idea of opening up the software on the old laptop (from the email from the firm) and it downloaded conventionally and is beavering away as I speak. So it appears that there is no problem with the software and the new computer (which I'm typing on now) is somehow not bedded in yet.

Woodster, I checked the preferences in Safari and although it doesn't directly say, "Downloads will go to the Downloads folder", I reckon I've got it doing that.

9fingers, that's an interesting thought. However, now that I know the software is OK, I'm not going to start fiddling about with settings. I might try to find somebody at work who knows their way around Apple and get them to have a look at it.
 
I think I've cracked it.

For the benefit of anybody who might find themselves in a similar situation, here's what was wrong. The computer is brand new but it obviously sat around in the shop for a while. Therefore what I should have done was to get the latest updates to the operating system. I did that and the software went on with no problems. It never occurred to me that it would need updating out of the box. Obvious when you think about it.

I eventually got to this on the Apple website. The advice was clear and spot on. However, as with all such things, the answer you get depends on the questions you put in. My advice therefore is to keep your questions as grammatically simple as possible and be prepared to ask variants on the question. The key word missing in my earlier enquiries was "migrating".
 
So...are you on Monterey, Andy ?

And presumably with Apple's M1 chip and not Intel ?

Go to the Apple icon and click on it. That will tell you all about your shiny new Mac. :mrgreen:
 
I will do when the photo recovery software has finished fannying around.

Yes it is Monterey (means nothing to me) and the M1 chip.*

It seems to be a good bit of kit. The one I'm typing on now is the last but one version and once I'm completely at home with the new one - which I think will be fairly quickly - I'm going to give this one to a stone age colleague who has yet to go onto the internet, other than at work. He's utterly convinced that if he does, nasty people will take over his life. This is all well and good but it's a pain in the rectum when you need to exchange information with him out of working hours.

*It's a shame that we didn't come to dominate the computer business because then we could have operating systems with names like Accrington, Swaffham or Kirkcudbright.
 
The first thing a new pc seems to do is phone home and do a flurry of updates without asking permission
Maybe the apparently better behaved Mac was too timid even to ask if you wanted updates?
Interesting that the error message for not having update raises a disc error though.
I recall back in the 70s during my degree course computer error messages being notoriously unhelpful and seems like little improvement!

Bob
 
9fingers":23pzmp5f said:
The first thing a new pc seems to do is phone home and do a flurry of updates without asking permission
Maybe the apparently better behaved Mac was too timid even to ask if you wanted updates?
....

Bob
Click to expand...

It should flag up a red circle in the System Preferences icon down in the dock to tell you that there are updates.

Or IIRC you can set a flag for it to do it automatically. But it is your choice.
 
Roger,

thanks for the tip. I now have a nice screen saver pic instead of the psychedelic mess that seems to be the default.
 
Do they not give the gorgeous dynamic photo-montage of a rocky island where the shades and hues change as the day progresses?

System Preferences > Desktop & Screensaver > Desktop....should see a dropdown with Dynamic..well you do in Catalina.
 
RogerS":1j1hu3k6 said:
Do they not give the gorgeous dynamic photo-montage of a rocky island where the shades and hues change as the day progresses?

System Preferences > Desktop & Screensaver > Desktop....should see a dropdown with Dynamic..well you do in Catalina.
Click to expand...

I've just upgraded my MacMini (Late 2014) with a 1TB SSD.
5470ED99-CF52-4CC3-BECE-CB18D5C51FFC_1_201_a.jpeg
I transferred all the data - everything apart from the operating system - onto the SSD last night.

After I put all the bits back today (no screws or bits leftover - yay!) I went through the process of re-installing the OS, but I pressed the wrong combination of keys at startup and got offered the OS that shipped with the machine was new. :oops:

Restarted and pressed the correct combination of keys at startup and Monterey started to download. It took ages, I'm still on copper and only got my broadband back on Friday after 29 days!! (Another story)

Anyway the change from HDD to SSD has sped my machine up like you wouldn't believe. Go Me!

Oh, and I've ditched the Monterey desktop for the Big Sur/Catalina desktop, and have the grandchildren floating past in picture frames as the screensaver.
 
I’ve bought a couple of items that once up and running at home didn’t have the latest software on them. It didn’t stop them operating properly. All my more recent IT stuff informs me if an update is available.
 
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